Frequently Asked Questions

Know It All About FlexiTelco

A call management service handles inbound and/or outbound calls on behalf of your business. This can include call answering, message taking, appointment booking, emergency response, and more—ensuring your callers always speak to a live, professional agent.
Yes, all of our calls are answered by UK-based agents who are trained to represent your business professionally. We understand the importance of local knowledge, clear communication, and a service that reflects your brand standards.

We support a wide range of industries, including property management, healthcare, e-commerce, IT support, legal, marketing, and trades. Our services are tailored to your sector, with custom scripts and escalation protocols.

Absolutely. We offer 24/7 out-of-hours call handling and emergency response services. Our team is trained to triage urgent situations and escalate them to your on-call staff or designated contacts based on your instructions.

Yes. We act as an extension of your business and answer all calls using your preferred greeting or brand name. This ensures a seamless experience for your callers and reinforces your professional image.

In most cases, we can have your service live within 24–48 hours. We’ll work with you to configure scripts, call routing, escalation paths, and any platform integrations required.

Yes, we offer full appointment booking services. We can integrate with your calendar system (like Google Calendar, Calendly, Cliniko, or others) and schedule appointments, consultations, or site visits on your behalf.

Yes. We are fully GDPR compliant and follow strict protocols to protect your customers’ data. All calls, messages, and customer details are handled securely and with complete confidentiality.

Yes. You’ll receive real-time message notifications and can also request daily or weekly summaries. We provide detailed logs of all calls, messages, and outcomes so you can stay fully informed.
We offer flexible pricing based on your usage and requirements—whether you need full-time support, overflow call handling, or out-of-hours coverage. Contact us for a custom quote based on your business needs.

Take the Next Step & Get Started

with FlexiTelco

FlexiTelco is here to provide you with the 24/7 call answering service you need to stay connected with your customers. Get Started Now

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Services

Telephone Answering Services
Outsourced Call Centre
Out Of Hours Call Management / Emergency Response
Virtual Receptionist
Appointment Booking

Industries

Property & Block Management​
Contractors and Trades​
Marketing & Media​
E-Commerce​
IT Support​
Healthcare​

Location

Unit # 22, The Courtyard, New Nangor Road, Kilcarbery, Dublin 22, Ireland

VISIT US

  • +353 (1) 264-8504
  • 020 7170 5834
  • info@flexitelco.com

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14 DAYS FREE TRIAL

Professional Telephone Answering and PA services

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From as little as 80p per call
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More than basic message taking
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24/7 cover available
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No long contracts