Professional Live Chat Management Services For Businesses
Simplify Your Business with
Live Chat
Our in-house team powers fast, reliable live chat support — real people, real-time responses, at a great price
Live Chat Support by Real People
Hiring a full-time live chat agent can be costly and inefficient—especially for small businesses. Relying on your current team often leads to slow response times and inconsistent service. At Perfect Reception, our trained live chat professionals handle customer conversations for a variety of businesses. From answering new enquiries and handling delivery updates to managing reservations for popular venues — we’ve got it covered. Explore our affordable live chat plans below.
Pay as you Go Live Chat Management or Packages
As you will see from our pricing packages below our Live Chat management services start from just £35 per month, with the first 35 minutes for free so the service is designed to be affordable for all. Whether you are an online retailer requiring a more reliable and informed live chat management service, or a fantastic events and hospitality business who want to ensure the larger or more complex bookings are never missed, our live chat management service is designed for you.
Our Services
Call Management Solutions
for Every Business
Better customer service
Rest assured, your customers will be in good hands. A friendly, knowledgeable live chat agent adds real value to your website and strengthens your brand.
More cost effective
Each live chat interaction takes less than two minutes, helping you resolve queries quickly and keep your customers satisfied.
Never lose an Enquiry
Every new enquiry is valuable. While calls are great, not every customer is ready to talk. That’s why our professionally managed live chat offers a welcoming first step to connect and convert potential customers.
Support your Existing Team
Whether you're in legal services, e-commerce, or hospitality, our live chat service offers a cost-effective way to support your team. We tailor it to your needs, with options to arrange call-backs or transfer key leads directly to you.
Pay as you Go Live Chat Management or Packages
As you will see from our pricing packages below our Live Chat management services start from just £35 per month, with the first 35 minutes for free so the service is designed to be affordable for all. Whether you are an online retailer requiring a more reliable and informed live chat management service, or a fantastic events and hospitality business who want to ensure the larger or more complex bookings are never missed, our live chat management service is designed for you.
What is included in our Human Live Chat Management Service?
Whilst our standard package offers human live chat management during extended office hours (call us for details if you have specific requirements as we can be flexible around this), our live chat service include some AI solutions that mean a clever and responsive solution for your customers operates 24/7, 365 days a year.
All our human live chat management services offer:
- Mobile and Desktop Friendly Widgets
- Widgets that feature your brand and logo
- Fully customer scripting
- Fully tailored pre or post chat forms (if required)
- Live chat reflecting your companies branding through tone, aesthetics & vocabulary.
- Integration with your CRM / Logistics
Why not consider an Integrated Service?
Our business telephone answering price packages are also industry leading, meaning that whatever the remote method of enquiry that your customers or potential customers are using, the response will always be professional, informed, and seamless. A selection of our testimonials are below, and our five stars google rating mixed with what we genuinely believe are the best prices in the UK for business telephone answering and live chat management services, means you never need to look elsewhere.
Why not consider an Integrated Service?
Our business telephone answering price packages are also industry leading, meaning that whatever the remote method of enquiry that your customers or potential customers are using, the response will always be professional, informed, and seamless. A selection of our testimonials are below, and our five stars google rating mixed with what we genuinely believe are the best prices in the UK for business telephone answering and live chat management services, means you never need to look elsewhere.
Why are Perfect Reception different?
We are small enough to care about every customer, which is why our directors are always available to talk and answer any questions that you may have (just call us and ask for Mark or Lynda and you will always get a call back directly from us). But we are big enough to invest in the best technology, big enough to be innovative meaning you will always get the best solutions from us, and big enough to depend on. Whilst we have designed the business to provide the best pricing for business telephone answering, live chat management and our other services; we never ever compromise on customer service.
There are one or two other differences as well. If you take a look at our competition, it is rare that they will come anywhere near our pricing packages, (indeed we constant price check to ensure we offer the best packages); however, we are entirely transparent in our pricing so individual additional items such as transferring of calls or changes to personnel are always free of charge.
Finally (and crucially) all our services are charged to the nearest second. We do not ‘round up’ to the nearest minute and this makes a tremendous difference to the price you will pay. We operate honestly, fairly, and transparently, and that is why we genuinely believe we are the absolute best business telephone answering and live chat management company out there.
Why Choose FlexiTelco?
We offer expert communication and support solutions designed to meet your business needs. Whether you need business email management, outsourced call centre services, a virtual receptionist, appointment booking, live chat support, out-of-hours call handling, or emergency response—we make it simple and effective for all industries, including medical and dental clinics, physiotherapy and wellness centres, beauty salons and spas, legal, financial and consulting firms, tradespeople, and creative agencies.
Effortless appointment booking and client support—so you can focus on pampering.
Financial & consulting firms
Reliable client communication and scheduling support, built for professional services.
Marketing, media & creative agencies
Streamlined client communication and support—so your team can stay creative and focused.
What Our Clients Say
Trusted by Businesses
Nationwide
Don’t just take our word for it. Here’s what our clients have to say about FlexiTelco:
“This call management service has been a game-changer for us. Every call is answered promptly and professionally, even after hours. We’ve seen better response times, improved client satisfaction, and smoother internal workflows. It feels like a true extension of our team.”
James R, Managing Director, Forensic Public Adjusters
“Since using this call management service, our patient calls are handled faster and more efficiently. It’s taken the pressure off our front desk and helped us maintain a professional, reliable first impression—day or night.”
Sarah L, Operations Manager, 24Doc
“The support from this call management team has been outstanding. As an organization that works closely with people during challenging times, it’s vital our callers feel supported from the first hello. They’ve helped us maintain professionalism, warmth, and consistency in every interaction.”
Tanya M, Operations Manager, Born Resilient
Organize workflows and reduce
manual tasks for your team.
Organize workflows and reduce
manual tasks for your team.
Organize workflows and reduce
manual tasks for your team.
Ready to Upgrade Your Manager Live Chat with FlexiTelco?
Let us manage your incoming email enquiries and customer service emails promptly and professionally, ensuring you never miss or don’t respond to an important imcoming email.