Location
Unit # 22, The Courtyard, New Nangor Road, Kilcarbery, Dublin 22, Ireland
VISIT US
- +353 (1) 264-8504
- 020 7170 5834
- info@flexitelco.com
Out-of-Hours Call Management for Residential Block Managment
Reliable, responsive, and always on—powered by Flexitelco.
Residential Block Management
At Flexitelco, we understand that residential property management doesn’t stop at 5 PM. When a tenant has an emergency at 2 AM, your business still needs to be there—without burning out your team. That’s why we offer a specialised out-of-hours call handling service for residential block management companies across the UK
With our 24/7 live answering, we act as your virtual front desk—screening, managing, and escalating calls according to your instructions.
- Emergency call triage tailored to your needs
- UK-based call handlers available 24/7/365
- Custom scripts and escalation flows for leaseholders and residents
“Flexitelco gives us total peace of mind. We know our residents are supported 24/7, and our staff aren’t overwhelmed.”
— Residential Property Manager, Manchester—
Why Leading Property Managers Trust Flexitelco
From water leaks and broken lifts to noise complaints and urgent maintenance issues, our team handles after-hours tenant calls with professionalism and care. We only escalate genuine emergencies—helping your team stay focused and well-rested.
- Answered in your business name for a seamless tenant experience
- Pre-agreed protocols for issue prioritisation
- Daily call summaries and secure reporting
Tailored Call Handling for Residential Property Managers
Flexitelco supports:
Leasehold and freehold block managers
Estate and portfolio management companies
Build-to-rent operators
Housing associations and managing agents
Whether you manage a single building or a nationwide portfolio, our property management call handling solutions scale with your business—while enhancing your service levels.
Stay Connected, Stay Covered—Even When the Office Is Closed
Emergencies don’t wait for office hours. With Flexitelco, your tenants always speak to a calm, professional voice—no matter when they call. And you’ll only be contacted when it truly matters.
GDPR-compliant processes
Calls answered with your company name
Custom escalation instructions & contact preferences
Give your residents confidence and your staff peace of mind.
We’ll handle your calls, so you can focus on managing your properties—not managing stress.