Out of Hours Call Management & Emergency Response

Your business never sleeps—and neither do we.

Call Management & Emergency

Emergencies don’t stick to business hours. That’s why Flexitelco provides trusted, 24/7 out of hours call management and emergency response services to keep your business connected, responsive, and in control—day or night.

Whether it’s a burst pipe, a server crash, or a patient emergency, we’re your first line of response when your team isn’t available.

Simplify Your Business Communication

Why Businesses Rely on Flexitelco After Hours

Out of hours calls are often high-stress and time-sensitive. Our trained call handlers provide calm, clear communication to your customers, tenants, or clients—while ensuring urgent issues are passed on quickly and accurately.

Simplify Your Business Communication

The Core of Efficient Call Handling

Stay connected and organized with FlexiTelco’s call management services that put your business first. Manage your inbound and outbound calls seamlessly while focusing on what you do best. Our service is designed to handle high volumes of calls while maintaining quality and efficiency. Whether you’re a startup or a large enterprise, we ensure every call counts, empowering your business to thrive. Our call management services are built to prioritize your business’s unique needs. Whether you’re handling inbound queries, managing sales interactions, or juggling high call volumes, break your tension. Because our solutions offer efficiency without compromising quality. We support startups in scaling confidently and enterprises in maintaining exceptional service standards effortlessly

Why Choose FlexiTelco?

We offer expert communication and support solutions designed to meet your business needs. Whether you need business email management, outsourced call centre services, a virtual receptionist, appointment booking, live chat support, out-of-hours call handling, or emergency response—we make it simple and effective for all industries, including medical and dental clinics, physiotherapy and wellness centres, beauty salons and spas, legal, financial and consulting firms, tradespeople, and creative agencies.

Medical & dental clinics
 
Professional call and appointment support tailored for your clinic’s needs.
Beauty salons & spas

Effortless appointment booking and client support—so you can focus on pampering.
Tradespeople & service providers

We handle your calls and bookings, so you can focus on getting the job done.
Physiotherapy & wellness centres
 
Supporting your clients with seamless booking and communication services.

Financial & consulting firms


Reliable client communication and scheduling support, built for professional services.

Marketing, media & creative agencies

Streamlined client communication and support—so your team can stay creative and focused.

What’s Included in Our Emergency Call Response Service

Be There for Your Customers—Even When You’re Not There

Triage & Escalation
Classify and route urgent issues to the right on-call contact.

24/7 Live Call Answering
Never miss an emergency, no matter when it happens.

Custom Escalation Procedures
Built around your internal structure and SLA commitments.

Detailed Logs & Reporting
Maintain full visibility over every out-of-hours interaction.

Boost Team Productivity
Organize workflows and reduce
manual tasks for your team.
Be There for Your Customers—Even When You’re Not There

With Flexitelco, your business stays switched on even when your office is closed. We make sure every critical call is handled with urgency and care—protecting your brand, your clients, and your peace of mind.

GDPR-compliant processes

Calls answered in your company name

Rapid onboarding & configuration

Protect Your Business with 24/7 Emergency Call Coverage

Don’t leave critical calls unanswered. Flexitelco ensures you’re always reachable when it matters most.

14 DAYS FREE TRIAL

Professional Telephone Answering and PA services


From as little as 80p per call

More than basic message taking

24/7 cover available

No long contracts